Author Archives: Jim Philhower

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Examining Insurance Part 3: Eliminating Plans not Patients

Posted on by Jim Philhower | Category Marketing, Practice Analysis

After a thorough evaluation of the insurance plans you accept, you may want to eliminate some or all of them. Remember – although you may have 200 active patients on the plans you want to eliminate, that doesn’t mean all … Continue reading

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Examining Insurance Part 2: Who Should Stay and Who Should Go

Posted on by Jim Philhower | Category Marketing, Practice Analysis

PPOs often have a much bigger impact on practice profitability than the dentist and office manager realize. When the numbers are examined, some plans may completely eliminate the profitability of some procedures. If you’re struggling to remain profitable in an … Continue reading

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Examining Insurance Part 1: Are PPOs cutting your profits in half?

Posted on by Jim Philhower | Category Marketing, Practice Analysis

Did you know that taking a 20% PPO write-off on a $200 procedure with a 60% overhead cuts practice profits in half? By participating in PPO plans, you agree to take a certain discount on fees. However, your fixed overhead … Continue reading

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All I Want for Christmas is 5%+ Growth in Production

Posted on by Jim Philhower | Category Practice Analysis

According to the Levin Group Data Center, in 2009, dental practice production declined 11.6 %, and in 2010 it declined another 6.4%. That means the average dental practice’s production is down more than 15% over the last 2 years! Even … Continue reading

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Motivating Periodontal Patients to Accept Treatment

Posted on by Jim Philhower | Category Periodontal Management

It can be frustrating when periodontal patients reject your treatment recommendations. Don’t let past rejections control your current patient conversations. Periodontal disease is dangerously undertreated and you can increase patient acceptance by communicating a few key facts. Key Fact: Delaying … Continue reading

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Why Complimenting Your Team Matters

Posted on by Jim Philhower | Category HR, Team Harmony

Recently I was reading a collection of responses from dental assistants who had been asked to share the best and worst things a dentist had ever said to them. The list of best things is wonderful to read, filled with … Continue reading

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Have your patients moved dental care from a need to a nice-to-have?

Posted on by Jim Philhower | Category Recare, Total Health

A recent survey shows that 35% of people who regularly visit the dentist have cut back on their dental visits. It’s an alarming percentage when we consider the ramifications of undiagnosed oral cancer, untreated periodontal disease and potential oral systemic … Continue reading

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One Dental Team, One Voice

Posted on by Jim Philhower | Category HR, Team Harmony

Recently I was speaking to a dentist whose hygienist had challenged his diagnosis of a patient behind his back to another team member. The dentist was angry and hurt to discover his team was questioning the way he practiced dentistry. … Continue reading

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Lacrosse, Mouthguards, and Concussions – Which one of these does not belong?

Posted on by Jim Philhower | Category Safety

I spent most of last weekend watching my son, Cole, play in a lacrosse tournament at Notre Dame.  As I watched the 15 year-olds crash, fall, smack and bump into each other, I was reminded of a recent report I … Continue reading

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Fees: How do yours stack up?

Posted on by Jim Philhower | Category Practice Analysis

Fees are the number one determining factor for the profitability of a dental practice, yet how many offices apply a deliberate strategy when setting or raising fees? In my experience speaking to countless dentists over the years, it isn’t many. … Continue reading

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