The One Thing Millennial Employees Really Want… and Aren’t Getting

Posted on by Jen McGuire | Category HR, Team Harmony


Lost in the debate over generational differences is a critical component of successful employee management. While people debate the strengths and weaknesses of Millennials, Baby Boomers, and Gen X’ers, one aspect continues to surface across all generations: Appreciation (and more importantly the lack there of!).

Appreciation is the secret weapon for successful practices. On the surface, production and collections are high, employee turnover is low, employees are happy and engaged, and doctors have low employee-related stress. It all seems so perfect that outsiders conclude it must be plain luck.In these successful practices, a deliberate theme runs through the day-to-day interactions between doctor and staff—a theme of genuine appreciation. The appreciation takes several forms: saying “Thank You” when a job is done well, buying the employees lunch for no particular reason, lending a hand when things are busy, making time to listen patiently to employee concerns, and high-fives or pats on the back.

These forms of appreciation are categorized as: Words of Affirmation, Tangible Gifts, Acts of Service, Quality Time, and Physical Touch. Across all generations, industries, income and education levels, these basic forms of appreciation have incredibly positive effects on employee productivity and longevity. The pioneering research is outlined in the book “The 5 Languages of Appreciation in the Workplace”, by Gary Chapman and Paul White.

More so than salary, benefits, or work hours, appreciation has the greatest impact on employee morale and turnover. Implementing appreciation in your office is easy, intuitive, and fun. Grab a copy of the book (which is a very quick read) and start your practice on the path to success. To learn more about appreciation and other secrets to HR success, request a free consultation.

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